cerkalo
» » System Center 2012 Service Manager Unleashed

System Center 2012 Service Manager Unleashed download ebook

by Kerrie Meyler,Kurt Van Hoecke,Samuel Erskine

System Center 2012 Service Manager Unleashed download ebook
ISBN:
067233707X
ISBN13:
978-0672337079
Author:
Kerrie Meyler,Kurt Van Hoecke,Samuel Erskine
Publisher:
Sams Publishing; 1 edition (October 6, 2014)
Language:
Pages:
960 pages
ePUB:
1501 kb
Fb2:
1622 kb
Other formats:
azw mbr doc lit
Category:
Networking & Cloud Computing
Subcategory:
Rating:
4.8

Kurt Van Hoecke, MVP, managing consultant at inovativ Belgium, focuses on the System Center product suite, including Service Manager, Configuration Manager, and Orchestrator.

Kurt Van Hoecke, MVP, managing consultant at inovativ Belgium, focuses on the System Center product suite, including Service Manager, Configuration Manager, and Orchestrator. Kurt is a coauthor to System Center 2012 Orchestrator Unleashed (2013) and contributor to System Center Service Manager 2010 Unleashed (2011). Samuel Erskine, MCT, MCTS, is an independent IT consultant specializing in Service Manager and Configuration Manager.

by Kerrie Meyler, Kurt Van Hoecke, Samuel Erskine, Steve Buchanan. Books related to System Center 2012 Service Manager Unleashed. Whatever your role in deploying or running Service Manager, this guide will help you deliver more responsive support at lower cost and drive more value from all your IT investments.

This comprehensive resource will help you automate and optimize all facets of service management with System Center 2012 Service Manager. Expert consultants offer deep "in the trenches" insights for improving problem resolution, change control, release management, asset lifecycle management, chargeback, and more.

Kerrie Meyler, MVP, is the lead author of numerous System Center books in the Unleashed series, including System Center 2012 Operations Manager Unleashed (2013), System Center 2012 Orchestrator Unleashed (2013).

Kerrie Meyler, MVP, is the lead author of numerous System Center books in the Unleashed series, including System Center 2012 Operations Manager Unleashed (2013), System Center 2012 Orchestrator Unleashed (2013), System Center 2012 Configuration Manager Unleashed (2012) and System Center 2012 R2 Configuration Manager Unleashed Supplement (2014).

By: Kerrie Meyler; Kurt Van Hoecke; Samuel Erskine; Steve Buchanan. This comprehensive resource will help you automate and optimize all facets of service management with System Center 2012 Service Manager. Publisher: Sams Publishing PTG. Print ISBN: 9780672337079, 067233707X. Expert consultants offer deep in the trenches insights for improving problem resolution, change control, release management, asset lifecycle management, chargeback, and more. You’ll learn how to implement high-value best practices from ITIL and the Microsoft Operations Framework.

System Center Service Manager is an integrated platform for automating and adapting an organization's IT service .

System Center Service Manager is an integrated platform for automating and adapting an organization's IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). Service Manager provides built-in processes for incident and problem resolution, change control, release management, and asset lifecycle management. Foreword xxiv Introduction xxvi A Toolset That Delivers IT as a Service xxvi About This Book xxvii Fast Track: A Quick Look at What’s New xxviii Disclaimers and Fine Print xxix.

Kerrie Meyler, Kurt Van Hoecke.

Whatever your role in deploying or running Service Manager, this guide will help you deliver more responsive .

Whatever your role in deploying or running Service Manager, this guide will help you deliver more responsive support at lower cost and drive more value from all your IT investments. oceedings{Meyler2014SystemC2, title {System Center 2012 Service Manager Unleashed}, author {Kerrie Meyler and Kurt Van Hoecke and Samuel Erskine and Steve Buchanan}, year {2014} }.

Samuel Erskine is the author of Microsoft System Center 2012 Service .

Discover new books on Goodreads. See if your friends have read any of Samuel Erskine's books. Samuel Erskine’s Followers. None yet. Samuel Erskine. Microsoft System Center 2012 Service Manager Cookbook by. Samuel Erskine, Steven Beaumont. Want to Read savin. ant to Read.

This comprehensive resource will help you automate and optimize all facets of service management with System Center 2012 Service Manager. Expert consultants offer deep “in the trenches” insights for improving problem resolution, change control, release management, asset lifecycle management, chargeback, and more. You’ll learn how to implement high-value best practices from ITIL and the Microsoft Operations Framework. The authors begin with an expert overview of Service Manager, its evolution, and its new capabilities. Next, they walk through overall planning, design, implementation, and upgrades. Then, to help you focus your efforts, they present stepwise coverage of all topics in each feature area, linking technical information about Service Manager with essential knowledge about the technologies it depends on. Whatever your role in deploying or running Service Manager, this guide will help you deliver more responsive support at lower cost and drive more value from all your IT investments. • Leverage MOF and ITIL processes built into System Center 2012 Service Manager• Plan and design your Service Manager deployment• Install Service Manager or upgrade from earlier versions• Efficiently administer work and configuration items• Use connectors to integrate with Active Directory, Exchange, and System Center components• Create service maps• Enable end user access through Service Manager’s self-service portal• Implement incident, problem, change, and release management• Utilize workflows to automate key support processes• Create service level agreements with calendars, metrics, and objectives• Provide quick access to a standardized catalog of services• Use notification to ensure that Service Manager items are promptly addressed• Secure Service Manager and its data warehouse/reporting platform• Perform maintenance, backup, and recovery• Manage Service Manager performance• Customize Service Manager
Reviews:
  • Cerana
Has provided useful information on how to make the most of a very versatile tool. This is an advanced book.
  • Marige
Wow is this thick :-) Seems very complete and should help with determining what and how we will implement SCSM.
  • Ffyan
Great
  • Malogamand
Helpful implementation tips. Derek Cooper IT Manager Wisconsin Institutes for Discovery
  • FreandlyMan
Great book